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PRODUCT SUSTENANCE FOR MEDTECH

Enhance customer experience and profitability of mature and legacy products

Medical device software products have long life spans and have been built with many legacies and heterogeneous technologies, which impacts their maintainability and viability. Med Tech companies incur sizeable costs in maintaining these products and are forced to lock up resources from developing next-generation products. These challenges are exacerbated by evolving regulatory requirements from US FDA and EU MDR, bringing a special focus on data integrity and product security.

 

With over two decades of domain and technology expertise, Mphasis' product sustenance team helps companies focus on innovation, customer acquisition, and new product development while taking end-to-end ownership of products. Our robust Product Sustenance Engineering (M-PROSE) framework helps classify the product as mature, legacy, and EOL and apply the right set of solution levers accordingly.

 

Benefits of M-PROSE include :

  • Risk-free transition
  • Enabling Application Modernization to migrate to newer technologies
  • Upgrading development and testing platforms
  • Enhancing delivery processes
  • Applying cognitive techniques to enhance end user experience
  • Reduction of overall TCO

OUR SOLUTIONS

 

Modernization

We help clients enhance product experience through the modernization of legacy products while optimizing the application portfolio and eliminating technical debt.

Cognitive Capabilities

We analyze the client's legacy system and recommend improvements for better code coverage for critical and impacted features to help lower the cost of product sustenance and provide business continuity.

Test Automation

With extensive assessment of existing test approach and levels of automation, we formulate optimal test strategy for increased automation to lower TCO, enabling better regression test coverage and leading to high quality regular releases.

Technical Content Writing

We apply our expertise in documentation of legacy components' functionalities, procedures, and programs to ensure smooth operations enabled with mandatory checklists, documentation, and 'dos and don'ts' for component types, covering client standards.

Build Release Management

We own end-to-end deployment and knowledge management of the product, which includes building, integration, deployment, testing, documentation & user training, and certification.


Experience Framework

Through evidence-based design thinking workshops, we help clients enhance application performance, UX, and product features to better customer experience.



MPHASIS ADVANTAGES

 

Achieve reduced maintenance and support costs of products

Enable revenue increase from EOL(end-of-life) products

80% reduction in client-team involvement

Increased NPS and CSAT scores for end customers

Over 20 years of experience in MedTech Regulatory implementation and maintenance

SUCCESS STORY

 

 

 
Analytical Instrumentation Provider Extends EoL of Product By 10 Years and reduces Operation Costs By 60%