social share alt icon

REIMAGINE UNDERWRITING WITH NEXT-GEN INTELLIGENCE

Mphasis smartUW services is a consolidated package of differentiated excellence

MPHASIS SMARTUW

 

Our Smart Underwriting (smartUW) offering is an intelligent underwriting solution powered by cognitive automation, predictive and prescriptive analytics and deep domain expertise. Through this solution, we bring game-changing advantages in insight generation, customer experience and agile efficiency while bolstering profits. Through powerful intelligence, smartUW integrates the back, middle and front office operations to present a unified and engaging handshake of self-service and digital containment—between the customer and the insurer’s underwriting and sales functions.

ANALYTICS AND AUTOMATION-ENABLED UNDERWRITING SOLUTION

 

SMARTUW – MULTI-LAYERED INTELLIGENCE

 

zoom image

NEXT GENERATION UNDERWRITING WORKSPACE SOLUTION

Ops Genie - An Integrated Powerhouse of Value

 

At the heart of smartUW is Mphasis Ops Genie, which is an end-to-end integrated framework offering:
• Operations excellence driven by our center of excellence model, skilled and experienced professionals and the strong support of our shared services pool 
• Cost optimization enabled by our flexible, component-based pricing with a choice of CAPEX or OPEX models
• Cognitive automation of front, mid and back office operations using robotic process automation (RPA) tools for minimal manual Intervention in STP cases
• Domain expertise in insurance and financial services that ensure domain-specific and ready-to-use processes
• Digital excellence for reimagined customer engagement through a 360-degree view, Design Thinking methodologies and self-service for STP
• Advanced analytics enabled by our proprietary cognitive automation platform DeepInsights™ for accurate decision-supporting insights and pre-built models–including Risk Assist, Ops Assist, MIS Assist and Pricing Assist.

BENEFITS

 

Increased revenues by 20 percent

Improved operational cost savings by 30 percent

Increased NPS by 20 points

Improved talent retention by 30 percent

Provision of cognitive automation across the entire solution

Development of smart analytics for faster and accurate decision making

Innovative digitization for ‘customer experience first’ assurance

Development of a Design Thinking framework

Preparation for cloud readiness

SUCCESS STORIES