BALANCING AGILITY, AVAILABILITY, AND COST

A framework that integrates application development and operations

KNOW MORE

MPHASIS APPLICATION MAINTENANCE AND SUPPORT

We, at Mphasis, understand the unique business and process needs of your clients. Our ‘Mphasis Application Portfolio Services’,  MAPS© is a detailed framework for collaborative management of applications that integrates application development and operations to be true DevOps. MAPS© ensures productivity and quality improvements for a related group of software investments through information technology infrastructure library (ITIL) compliant processes and knowledge management principles.

TOOLS AND TECHNOLOGY

zoom image

APPROACH

Our approach to deliver application maintenance and support (AMS) is closely aligned to the business value and services delivered by an application portfolio. The services are delivered using the award-winning ITIL V3 compliant service delivery platform, InfraGenie™ with an integrated artificial intelligence (AI)-based automation engine. 

Our MAPS© approach considers a logical portfolio of applications and builds a comprehensive knowledge repository consisting of a technology-neutral view of the application. This view is documented in the form of a use-case repository, design documents, and a functional test-case repository. The knowledge repository is managed throughout the engagement, ensuring that a current knowledge map of the application is always maintained. Fresh investments in knowledge acquisition at each stage of the lifecycle will no longer be required.

Additionally, managing a portfolio of applications results in reduced slack time—the lag between maintenance requests and resource usage to fulfill them. 
The MAPS© process consists of five individual components aligned to ITIL V3:

• Service strategy: Establish an overall strategy for the organization’s planned IT services and IT service management practices, defined based on Mphasis Application Value Analysis – MAVA©
• Service design: Design and develop new or changed services for introduction into a live environment
• Service transition: Transition new or changed services into the production environment while controlling the risks of failure and disruption 
• Service operation: Perform the day-to-day operation of the processes that manage the services. It is also where performance metrics for the services are gathered and reported and value is realized 
• Continuous Service Improvement: Identify and implement improvements to IT services 

BENEFITS OF THE MAPS© APPROACH

 

The MAPS© approach delivers several benefits for organizations:

• Improved resource allocation and utilization—reduction in people dependencies for support and minor enhancement of applications
• Effective creation of an application knowledge base—improved service reliability, stability, and availability 
• Improved metrics and management reporting 
• Significant process improvements
• Reduced IT operating costs, as non-productive, one-time project activities are apportioned over the entire application lifecycle
• Quicker response to market changes, thanks to technology-neutral knowledge repositories
• Significant and recurring cost savings resulting in impressive ROI over the lifecycle of the application