A framework that integrates application development and operations



We, at Mphasis, understand the unique business and process needs of your clients. Our ‘Mphasis Application Portfolio Services’,  MAPS© is a detailed framework for collaborative management of applications that integrates application development and operations to be true DevOps. MAPS© ensures productivity and quality improvements for a related group of software investments through information technology infrastructure library (ITIL) compliant processes and knowledge management principles.


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Our approach to deliver application maintenance and support (AMS) is closely aligned to the business value and services delivered by an application portfolio. The services are delivered using the award-winning ITIL V3 compliant service delivery platform, InfraGenie™ with an integrated artificial intelligence (AI)-based automation engine. 

Our MAPS© approach considers a logical portfolio of applications and builds a comprehensive knowledge repository consisting of a technology-neutral view of the application. This view is documented in the form of a use-case repository, design documents, and a functional test-case repository. The knowledge repository is managed throughout the engagement, ensuring that a current knowledge map of the application is always maintained. Fresh investments in knowledge acquisition at each stage of the lifecycle will no longer be required.

Additionally, managing a portfolio of applications results in reduced slack time—the lag between maintenance requests and resource usage to fulfill them. 
The MAPS© process consists of five individual components aligned to ITIL V3:

• Service strategy: Establish an overall strategy for the organization’s planned IT services and IT service management practices, defined based on Mphasis Application Value Analysis – MAVA©
• Service design: Design and develop new or changed services for introduction into a live environment
• Service transition: Transition new or changed services into the production environment while controlling the risks of failure and disruption 
• Service operation: Perform the day-to-day operation of the processes that manage the services. It is also where performance metrics for the services are gathered and reported and value is realized 
• Continuous Service Improvement: Identify and implement improvements to IT services 



The MAPS© approach delivers several benefits for organizations:

• Improved resource allocation and utilization—reduction in people dependencies for support and minor enhancement of applications
• Effective creation of an application knowledge base—improved service reliability, stability, and availability 
• Improved metrics and management reporting 
• Significant process improvements
• Reduced IT operating costs, as non-productive, one-time project activities are apportioned over the entire application lifecycle
• Quicker response to market changes, thanks to technology-neutral knowledge repositories
• Significant and recurring cost savings resulting in impressive ROI over the lifecycle of the application