MPHASIS END USER SUPPORT SERVICES
HUMAN-CENTERED TECHNOLOGY FOR ENHANCED EXPERIENCES
The truth about transformation is that it has to be part of everything that an enterprise does – and not just about technology. Empathy and a nuanced understanding of a user’s interaction with enterprise technology to achieve their goals is key to end user support transformation.
Mphasis End User Support Services(EUSS) aims to understand the users’ needs for support and delivers an integrated solutions across the lifecycle of user and workplace assets. Shifting from transaction efficiency to business value, we deliver on service transformation through innovative application of technology, Mphasis Front2Back™ approach and InfraGenie™ integrated service delivery platform.
Across the areas of service restoral, account and access management, new requests and issue management, our EUSS services address the three important aspects of transformation, collaboration and user experiences.
With an objective of extracting high technology intensity and realizing maximum ROI from investments, our approach to support for change management encompasses the following:
MYIT self-service toolbox improves device and application performance, increases productivity and enhances user experience by simplifying the user’s journey with support. It’s a handy toolkit that empowers users to address issues and incidents, and provides the ease of an ‘all-in-one’ experience on ‘How to’ and ‘Self-fix’ options. Available as a packaged application with Microsoft standards, this can be easily deployed and managed for version upgrades.
Mphasis delivers end user support services in a managed services model which aims to :
60% saving in technology leadership mind space by reducing the transactions
30% boost in user productivity
Deliver superior user experiences leading to technology adoption and subsequently ROI from technology
Deliver analytics that challenge status and drive continuous engineering mindset