MPHASIS DIGITAL WORKPLACE SERVICES

HUMAN-CENTERED TECHNOLOGY FOR ENHANCED EXPERIENCES

The truth about transformation is that it has to be part of everything that an enterprise does – and not just about technology. Empathy and a nuanced understanding of a user’s interaction with enterprise technology to achieve their goals is key to end user support transformation.

Mphasis Digital Workplace Service (DWS) aims to understand the users’ needs for support and delivers an integrated solutions across the lifecycle of user and workplace assets. Shifting from transaction efficiency to business value, we deliver on service transformation through innovative application of technology, Mphasis Front2Back™ approach and InfraGenie™ integrated service delivery platform.

KEEP IT SIMPLE AND FIT FOR PURPOSE

Across the areas of service restoral, account and access management, new requests and issue management, our DWS services address the three important aspects of transformation, collaboration and user experiences.

OUR OFFERINGS

With an objective of extracting high technology intensity and realizing maximum ROI from investments, our approach to support for change management encompasses the following:

Leadership alignment to create a common future vision

Organizational engagement with trusted and clear communication

Inspiration to adopt change through behavior shifts

Proactive and swift decision-making and risk mitigation

Create micro learning content for users

Managing internal social forums

Harness and organize enterprise chatter from support interactions

Optimized technology aligned to user personas and new reality

MYIT self-service toolbox improves device and application performance, increases productivity and enhances user experience by simplifying the user’s journey with support. It’s a handy toolkit that empowers users to address issues and incidents, and provides the ease of an ‘all-in-one’ experience on ‘How to’ and ‘Self-fix’ options. Available as a packaged application with Microsoft standards, this can be easily deployed and managed for version upgrades.

System tune-up