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MPHASIS DIGITAL WORKPLACE SERVICES

Human-Centered Technology for Enhanced Experiences

DIGITAL WORKPLACE SERVICES THAT
DRIVE BUSINESS VALUE


The truth about transformation is that it has to be part of everything that an enterprise does – and not just about technology. Empathy and a nuanced understanding of a user’s interaction with enterprise technology to achieve their goals is key to end user support transformation.


Mphasis Digital Workplace Service (DWS) aims to understand the users’ needs for support and delivers an integrated solutions across the lifecycle of user and workplace assets. Shifting from transaction efficiency to business value, we deliver on service transformation through innovative application of technology, Mphasis Front2Back™ approach and InfraGenie™ integrated service delivery platform.

KEEP IT SIMPLE AND FIT FOR PURPOSE

 

Across the areas of service restoral, account and access management, new requests and issue management, our Digital Workplace Services address the three important aspects of transformation, collaboration and user experiences.


Current state

Gold image, mobile and laptops treated separately from a management perspective, labor intensive process for deployment and reallocation.


Transformed state

All end user devices managed through Intune, zero IT touch deployment.

Current state

Email dominates; Teams used for chatting; independent physical/VOIP phones; SharePoint as central storage; network drives for user data storage and sharing.


Transformed state

Teams as centralized platform for all collaboration by harnessing value from 0365 ecosystem.

Current state

Measured at transaction level when user reaches out for support; high user dependency on IT.


Transformed state

Measured across users' journey in pursuing business goals; designed for challenging status quo and eliminating users need for support.

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OUR OFFERINGS

 

Through our Digital Workplace Services, organizations can empower employees with the tools and resources they need to work independently, collaborate effectively, and stay productive. The following solutions are designed to simplify support and enhance the overall workplace experience.


MYIT Self-service Toolbox – Toolbox for Empowerment

MYIT self-service toolbox improves device and application performance, increases productivity and enhances user experience by simplifying the user’s journey with support. It’s a handy toolkit that empowers users to address issues and incidents, and provides the ease of an ‘all-in-one’ experience on ‘How to’ and ‘Self-fix’ options. Available as a packaged application with Microsoft standards, this can be easily deployed and managed for version upgrades.


System Tune-up
Access to Knowledge Center
Password Reset
Centralized Reporting of Success Measures
Fixing of Connectivity Issues
Chat with Helpdesk
Display of User Details


Adoption Support for Change Management

With an objective of extracting high technology intensity and realizing maximum ROI from investments, our approach to support for change management encompasses the following:


Leadership Alignment to Create a Common Future Vision
Inspiration to Adopt Change through Behavior Shifts
Create Micro Learning Content for Users
Harness and Organize Enterprise Chatter from Support Interactions
Organizational Engagement with Trusted and Clear Communication
Proactive and Swift Decision-making and Risk Mitigation
Managing Internal Social Forums
Optimized Technology Aligned to User Personas and New Reality

RECOGNITION

 

THE MPHASIS ADVANTAGE

 

Mphasis delivers digital workplace services in a managed services model which aims to :

60% saving in technology leadership mind space by reducing the transactions

30% boost in user productivity

Deliver superior user experiences leading to technology adoption and subsequently ROI from technology

Deliver analytics that challenge status and drive continuous engineering mindset
Digital Workplace Services — FAQ
YOUR QUESTIONS ANSWERED

Mphasis Digital Workplace Services (DWS) enables businesses to go beyond providing transactional IT support and instead deliver real business value. It does this by enhancing employee productivity, improving user experiences, encouraging greater technology adoption, and making workplace operations simpler, so that employees can achieve their business objectives more efficiently and with less reliance on IT support. The service is intended to promote transformation throughout the whole employee and workplace asset lifecycle.

To maximize ROI, it is necessary to do more than just introduce new workplace technologies. Mphasis assists organizations in speeding up the process of adoption by means of structured change management, ensuring leadership is aligned, providing targeted user training, using micro-learning materials, and designing technology experiences based on user personas. Organizations are able to get greater value from their current technology investments as a result of improved user adoption and productivity.

Mphasis adopts a people-focused approach when it comes to change, especially within digital workplace services. Our employee support services help employees navigate technology changes through clear communication, micro-learning programs, behavioral change initiatives, leadership engagement, and ongoing support. We also arrange enterprise-wide collaboration and the review of procedures to make sure that the adoption process is a success.

Rather than measuring success solely through support transactions, we evaluate workplace services based on employees’ ability to achieve business objectives. By examining user journeys, productivity, adoption levels, and workplace experiences, we help organizations align IT performance metrics with business outcomes and continuous improvement goals.

Mphasis provides its Digital Workplace Services via an integrated managed services model which is driven by our Front2Back™ approach and made possible by the InfraGenie™ service delivery platform. This service combines workplace support, asset lifecycle management, collaboration enablement, self-service capabilities, automation, analytics, and change management in order to deliver a streamlined and productive digital workplace experience.

Mphasis stands out in digital workplace transformation by focusing on people and combining empathy, user-focused design, and technology innovation. We work to improve IT operations while understanding how employees use technology to achieve their goals. By bringing together workplace services, support, collaboration, asset management, analytics, and change management, we help improve adoption, productivity, and business value.

Managing workplace assets is key to building a modern and efficient digital workplace. Mphasis helps organizations handle devices and assets at every stage through centralized management, automated setup, and zero-touch deployment. As a result, operations become simpler, onboarding speeds up, the user experience improves, and the workplace becomes more flexible.