GIVING INFRASTRUCTURE A MIND OF ITS OWN
Digital operations powered by InfraGenieTM
InfraGenieTM is an integrated service management and automation platform that delivers speedy responses to service requests, provides integrated dashboards across all infrastructure and application elements, reduces manual intervention, automates a bulk of administrative activities, and optimizes your cost of operations. We provide IT management services using a state-of-the-art delivery and automation platform to reduce costs by 30-40 percent, with an onboarding time of under 12 weeks.
InfraGenieTM fulfils all service management functions taking care of the entire ticket lifecycle across incident resolution and service request fulfilment in a zero-touch model, while ensuring best-in-class service delivery and end user experience. The platform enables end–to–end service integration and management across a hybrid infrastructure focusing on a business service approach rather than the conventional, siloed infrastructure and application-based approach.
Manages 30-60 percent of incidents without manual intervention and impact to infrastructure.
Automates 50- 80 percent of all operational activities.
Intelligently manages both infrastructure and applications and provides a comprehensive view of all your IT operations.
Provides comprehensive reports and dashboards, powered by integrated analytics.
• Zero touch, zero impact
• Best-in-class reduction of error rates
• Enhanced response and remediation times
• Mature delivery capability and analytics
• Inbuilt intelligence: 750+ automation objects and 100+ KIs
• Zero disruption to client's IT environment
• Engineering based on autonomics and service reliability
• Integrated and unified dashboards with single pane of glass