A pre-built ready to consume platform designed for supporting service transformation
In a future-relevant, transformation oriented, digital and service assurance-led economy, it is imperative to create boundary-less interfaces between infrastructure, applications, security and operations through end-to-end service management operations. Burdened by disparate tools and processes, high costs and slower timelines to derive value, enterprises struggle to find the right service design with a balance of speed-to-value, scale, dependability, risk management and cost-to-serve.
InfraGenieTM is a prebuilt fully integrated service management and automation platform and ‘transformation-in-a-box’ solution to deliver best-in-class service delivery and superlative end user experience. The platform enables end–to–end service integration and management across a hybrid infrastructure and across tools with a business service led approach, overcoming the challenges with the conventional siloed infrastructure and application-based approach.
Pre-built and ready to consume, InfraGenieTM fulfils all service management, security and business management functions taking care of the entire ticket lifecycle across incident resolution and service request fulfilment in a zero-touch model. It delivers optimized service management through digital operations in hybrid cloud, minimizes manual intervention, and heavily optimizes cost of operations while at the same time providing superlative end user experience
Best-in-class reduction of error rates over 50% proactive resolution
Rapid response and remediation times
Significant cost savings of 30-40% from Day-1
Faster time-to-value – 8 to 12 Weeks
Inbuilt intelligence 1000+ automation objects and 100+ KIs
Integrated and unified dashboards with persona-led single pane of glass view for all stakeholders
Zero disruption to client's IT environment
Enhanced user experience and automation base
Fully consumption ready model, maintenance, support and upgrades including constant enhancements