OVERTAKE COMPETITION WITH PEGA BUSINESS PROCESS MANAGEMENT

The Mphasis innovative approach and Pega accelerators transform day-to-day operations

MPHASIS PEGA SOLUTIONS

We, at Mphasis, have tremendous experience and expertise in driving global customer success through our global strategic alliance with Pega Systems—a leader in business process management solutions. With our key intelligent business process management services consultants and architects, we have successfully executed over 200 programs worldwide. Our market offerings include consulting and advisory services, implementation & support services, upgrade services and a model for creation and sustenance of Pega Center of Excellence (CoE), across verticals such as banking, finance, insurance, logistics, travel, transportation, telecom, real estate and manufacturing.

SERVICE OFFERINGS AND SOLUTIONS

GLOBAL FOOTPRINT OF BPM PROGRAMS

EXPERTISE

Differentiators

Our differentiators include:
•   Process portfolio optimization and process re-engineering
•   Process discovery/mapping using AI tools
•   Strong framework-based domain expertise across industries
•   Pega certified resources
•   Expertise in Pega based enterprise digital automation, legacy migration and upgrades
•   Reusable architecture building blocks (ABBs) & governance model for specific domain areas
•   Vast repository of Pega based reusable assets and frameworks for quick time-to-market
•   Pega Community of Practices model (CoP)
•   Product evaluation
•   Partnership with Pega and time-tested success in implementation, support, migration & transformation.
•   Experience in Microservice architecture for enterprise transformation.
•   Cloud ready implementations

Key Capability Areas

Our key capability areas include:
•   Consulting and CoE services
•   Architecture, program roadmap, design, and application development
•   Global delivery, application/production support
•   Pega installation/migration/upgrade
•   DevOps based Pega transformational model
•   Sustenance services
•   DevOps automation on AWS cloud

Skill Sets

Our skill sets include:
•   All Pega versions including Pega Infinity
•   Pega frameworks — industry and productivity solutions
•   Pega Robotics Automation
•   Pega Customer Decision Hub
•   Pega Marketing automation
•   Pega Social-Mobile-Analytics-Cloud integration
•   Pega Case Management
•   Pega Migration/upgradation methodologies
•   Workforce intelligence

APPROACH TO PEGA DIGITAL TRANSFORMATION

AI DRIVEN USER JOURNEY & PEGA PROCESS ANALYSIS

KEY HIGHLIGHTS

20+ years of customer success globally

150+ active program engagements worldwide

1500+ person months strong experience across core and emerging technologies

Pega accelerator across AI/ML, RPA and DevOps - all packaged through our NextSTEP™ platform

Pega service supplemented by Mphasis Sparkle incubation network

Pega applications continuous testing with Sauce Labs

Consulting services

DevOps automation on AWS cloud

R&D services

Implementation services

Support services

PEGA SOLUTION ACCELERATORS

Pega Process Assessment Framework (PPAF)

Features:
• Creates process ranking for non-digitized or semi-digitized business process
• Aids in value analysis, process scoping to prioritize implementations
• Creates process ranking for digitized processes in a workflow or BPM tool, and provide a migration path for modernized implementation
• Builds ROI & business case projections

Impact:
• Expedite process analysis & business impact
• Direct inputs to strategic & ROI-based decision making
• Alignment with enterprise policies and investments

Optimize.AI for Pega Process Optimization

Features
A smart data analytics solution for analysis of Pega customer journey based on event logs using process discovery, journey analytics and cognitive techniques.
•    Ingests event data from Pega customer processes
•    Runs AI algorithms and builds views of customers, journey flows, performance & resources
•    Pega user journey optimization, critical path analysis, risk mitigation and lead generation
•    Improves, re-engineers, redesigns scenarios, predicts customer journey and Pega workflows
Impact:
•   Identification of process inefficiencies including deviations/bottlenecks and resource
•   Evaluation of processes for which elapsed time has increased compared to earlier years
•   Identification of opportunities to simplify hierarchy definitions
•   Finding bottlenecks and rework loops in Pega processes
•   Identification of handovers and long wait times in resource utilization and elapsed time

Pega Deployment Manager Utility

Mphasis next-gen app deployment manager utilities are used to configure and run continuous integration and delivery (CI/CD) workflows for the Pega applications from within Pega platform, using Pega Deployment Manager or third party tools such as Jenkins or Bamboo.
Features:
• Fully automated pipelines that significantly reduce the lead time to deliver value to end users

• Standardized way to deploy application changes with guardrail-related and testing-related best practices that are built into the out-of-the-box CI/CD models leading to substantial operational efficiencies

• Continuous integration, continuous delivery, test execution, reporting, diagnostics, manual approvals, deployment cancellations, change rollbacks, roles and privileges, and notifications
Impact:
Predictable, high-quality releases without using third-party tools (using Pega Deployment Manager) or by using third party tools (e.g. Jenkins)

Pega Quality Assistant

Features:
A Pega Implementation Governance Tool that sets the framework for
• Implementation reviews
• Deployment review of the implementation

Impact:
•    Creates and tracks explicit review tasks
•    Detailed view of records created at rule level are available and can be exported to PDF for enterprise compliance (if any)
•    Additional test coverage recommendation available to QA
•    Flags compliance score to the entire team
•    Guardrail score helps go/no-go decision
•    Shared rules, which help clean rollback of functionality

AGILE/DEVOPS-BASED PEGA DELIVERY AUTOMATION

*DISCLAIMER: Mphasis uses Pega Exchange components and applications to extend capabilities, offerings, and solutions.

OVERTAKE COMPETITION WITH PEGA BUSINESS PROCESS MANAGEMENT

MPHASIS PEGA SOLUTIONS

SERVICE OFFERINGS AND SOLUTIONS

GLOBAL FOOTPRINT OF BPM PROGRAMS