DELIVERING THE NEXT IN AIRLINE TRANSFORMATION
Digital readiness. This is the key differentiator for airlines to stay and sprint ahead in a disruptive and hyper-competitive market.
But digital readiness is not just technology. If airlines need to develop a consistent future-proofed advantage, industry expertise is an equally critical imperative.
Mphasis Airlines Solutions provides this balance of domain and technology that enables a collective connect across the airline value chain. We integrate people, process, digital mastery and technology to deliver seamless and hyper-personalized customer experiences, drive intelligent cloud-based operations and enhance ancillary revenues. Our offerings, center of excellence, engagement models, and intellectual property enable airlines to drive value, and improve performance and revenues.
With the airline industry experiencing continuous unpredictability amidst increasing passenger volumes and competition, it is important that they focus on positive customer experiences. Business excellence processes play a critical role in achieving these objectives, even as they control costs and maximize revenues.
Mphasis’ Airline Business Process builds customized and robust solutions that address specific requirements of global airlines. Leveraging our deep domain expertise and experience, and end-to-end process excellence we help airlines to unlock growth opportunities, eliminate revenue leakages, and provide analytics-driven insights for the right business decisions.
Across enterprise management, operations management and customer management, our capabilities deliver innovative excellence in the airline value chain. We execute with excellence - from cloud native, next gen application development to legacy apps and infrastructure support.
We designed an open platform for a South American airline to positively impact speed of transactions, improve reporting accuracy, enhance customer experience through reduced passenger wait time, and raise agent productivity through automation. In addition to outperforming on today’s requirements, our solution ensured future-proofed flexibility
We delivered a versatile range of product and customization testing for a leading global client, including
- Multiple solution-related functional and regression testing based on releases
- Performance testing for response time and system resource utilization
- Automation to speed up the regression testing process
This enabled the airline to ensure effectiveness and efficiency across reservations, airport functions, sales, reporting, payment processing and cargo operations
We integrated a solution into an e-Commerce site with a robust revenue management functionality. This supported their growth through e-Commerce shopping requests and increased their revenues.
For a leading airline, we conceptualized, designed and developed a customer portal and implemented a cutting -edge content management system to enhance customer experience. This portal won multiple awards, including ‘Best use of technology in a Loyalty Portal’, and ‘Best use of innovation to enhance customer experience
We delivered a comprehensive portfolio of application services for a leading US airline - including a MRO solution, crew management optimization, reimagined loyalty solution, flight availability solution, CS framework migration, FLFIO, host services gateway, data governance, DBA support, and other next-gen solutions