HyperGraf™ is an Omni-channel Digital 360° solution that transforms enterprise decision making by providing the most comprehensive, accurate, real-time and actionable Customer Engagement Insights across millions of data points spread over multiple customer engagement channels.
What is HyperGraf™?
A comprehensive, feature-rich business intelligence and analytics solution, HyperGraf™ generates actionable insights by bridging the gap between enterprise data and external and third party data such as social media, credit scores, open data and other multi-media datasets. HyperGraf™ is cloud based, incorporates in-depth domain expertise, is flexible and customizable. HyperGraf™ is offered as a Platform as a service based low cost solution with no upfront investments and pay as you go based pricing. The base solution is a suite with key features, functionalities and algorithms. Custom features and algorithms can be built on top of this based on unique scenarios.
How does HyperGraf™ work?
HyperGraf™ is a Big Data correlation engine that generates Customer 360° insights by correlating data from multiple internal and external customer touch points, as well as open data.
CORE FUCTIONALITIES OF HYPERGRAF™
HyperGraf™ helps improve product targeting and feedback flow across channels by enabling you to identify key influencers and detractors and assigning channel specific NPS scores. HyperGraf™ uses advanced analytics methods including social network analytics, natural language processing, and predictive analytics to provide comprehensive, accurate and actionable insights across data silos
With HyperGraf™, you can monitor, identify and respond to critical issues and product/service outages almost instantly, thereby helping you to safeguard organizational reputation and company goodwill. You can also monitor the emergence of risky sub-groups in your network.
Robo-advisor for Banking & Capital Markets
HyperGraf™’s robo advisor analyses data from KYC records, investment questionnaire responses, life goals, psychographic profiling based on customer interaction data and evolving graph structures based on life events driven social interactions over time.
Brand Campaign Velocity measurement for Retail & FMCG
Velocity is a measure of how quickly the information is spreading. Velocity measurements are very useful, especially when there is a targeted marketing campaign.
Risk Monitoring for Global Supply Chains
HyperGraf™ helps globally distributed organizations to monitor global risk patterns and understand what is happening around the world. Advanced risk alerts can be created in HyperGraf™ based on event evolution.
Loss Control Automation for Insurance
HyperGraf™ helps Insurers to monitor global event patterns. It enables real time engagement with customers by providing personalized analysis of individual risk exposure of insured. It combines organizational and external data to generate insights.
Use Case 1
Identify cross-sell and up-sell opportunities in Insurance Domain
Use Case 2
Improve decision making for retail chain operations by optimizing the merchandising, marketing and operation functions using Omni channel analytics
Use Case 3
Optimize digital campaigns by leveraging user generated content across multiple channels
Use Case 4
Automate the operations reporting system to help analyze operational data and KPIs in detail