Organizations that look to the future set themselves apart with a three-pronged agile approach of next-gen operations that stay ahead of the disruption curve, sustained innovation that drives future growth and an enterprise culture that places the customer at the center and prepares their people to be ready for the next.


The objectives that fuel next-gen operations are multi-dimensional. Technology spend shifts from sustenance to growth, IT is both simplified and integrated, and the application landscape is modernized to bring in high performance, resilience and availability in a ‘cloud-first’ environment.


Mphasis Next-gen IT Operations deliver the confidence to global enterprises to leap into the future of continuous digital evolution. Through integrated automation of operations, design-thinking of user journeys, and creation of new practices, we blend infrastructure management, application management, emerging technologies and security to deliver continuous transformation in operations and keep organizations always ahead of the digital evolution curve.



Mphasis' Next-gen IT Operations takes a digital approach to seamlessly integrate Operation services between infrastructure and application maintenance. It enables enterprises to save on the run budget and use the savings to power digital transformation, while accelerating cloud adoption.


Our holistic approach to next-gen operations seamlessly encompass the critical elements of customer journeys, data analytics, technology and systems, people management, operations and processes, and optimal delivery.


Built on impeccable service controls (IT assets, service portfolio, architecture, security, governance and third-party contracts), and re-imagined service transformation (integrated discovery, workflows, assets, automation and cloud integration), we deliver service integration and operations through:

  • A service strategy of aligning infrastructure architecture to business priorities
  • Infrastructure services that provide sustainable value to business while minimizing risk
  • Integrated applications and infrastructure management that deliver the best outcomes through the right policies, performance, decisions and coordination of functions



Infrastructure Services

Mphasis’ Infrastructure Services and Solutions keep enterprises ‘always ready’ in an ‘always on’ world. We transform infra and ops to support the demands of an agile, nimble, and secure hybrid IT environment – and enable cost efficiencies to fund digital and other business transformations



Application Management Services

Mphasis’ Application Management Services is powered by our NextSTEP platform to manage business applications. We enable the evolution of applications and move organizations from an applications environment to business capabilities



And what is the result that it can deliver ? A differentiated and value-filled service management that multiplies quality efficiency and relentlessly focuses on continuous improvement.




Our approach is one of continuous digital evolution through operations transformation. Mphasis’ Next-gen IT Operations services is built on the strong pillars of InfraGenieTM, our proprietary service management platform and our versatile tools ecosystem.




Our ability to provide end-to-end IT-Ops Services - both legacy and new-gen – and our proven success to 'RUN' and 'TRANSFORM' sets us apart. The value-additions we bring to the table include


Rich experience in managing diverse and heterogeneous estates

Robust processes

Vendor-agnostic solutions, including open industry standards, to prevent vendor lock-in

A delivery culture of innovation

Extensive leverage of Mphasis’ Tools and Automation framework

Willingness to co-create value and develop joint IP with technology partners